Trusted
judgment for
AI decisions

I help professionals translate complex business problems into scalable and trusted AI solutions. I advise leaders on AI strategy, which is an interplay of people, knowledge, data, processes and technology.

Portrait of Pınar Kahraman

Pınar Kahraman

About

ML background

My background spans operations research, statistics, bioinformatics and PhD-level research. I have shipped automated decision making systems into production, led engineering teams, and owned AI products at global scale. Along the way, I have developed a deep understanding of the probabilistic nature of AI, what role data plays in decision making, as well as the importance of observability and monitoring.

This combination means that I frequently sit with AI engineers as well as leadership: translating between probabilistic reality and institutional decisions, and being candid about feasibility, readiness and risk.

Expertise

What I work on

2026 — now

Copilot & multi-agent customer journey framework

Currently building a multi-agent copilot that holds the customer's hand throughout their journey with the company: answering questions, surfacing guidance and taking actions on their behalf.

2025 — 2026

Agentic AI compliance review platform

Led delivery of an enterprise agentic platform that reviews customer marketing campaigns across messaging channels: LLM-based text moderation, image recognition for visual validation, and human-in-the-loop escalation feeding continuous training. 95% automated review coverage, 60% faster reviews and roughly $300K annual operational savings.

2023 — 2025

Supply chain forecasting & decision intelligence

Directed product strategy and stakeholder alignment for EMEA's centralised forecasting platform — standardised forecasting methodology, centralised data features, shared operational metrics and a scalable AI operating model — plus the information architecture for end-to-end supply chain analytics.

2019 — 2022

Real-time anomaly detection service

Built a scalable real-time anomaly detection service for the technology organisation, enabling proactive monitoring and early incident detection, and shaped the design of the Global ING Monitoring Platform together with IT architects.

2016 — 2018

Bookrun monitoring & transaction forecasting

Developed a Python forecasting web app predicting incoming payment transaction volumes with dynamic real-time adjustments — published as "Predicting the daily number of payment transactions in the largest bank in the Netherlands" (IEEE Big Data).

2008 — 2013

Optimisation models of microbial strategies

Built an optimisation model predicting the metabolic strategies micro-organisms adopt, aimed at industrial use — the work behind my instinct for constrained optimisation, and where I developed and taught Calculus for Systems Biologists.

2005 — 2008

Mixed integer nonlinear programming for drug design

Classified calcium channel antagonists with a hyperbox approach and a mixed integer nonlinear programming model for medical drug design, published in Industrial & Engineering Chemistry Research.

Experience

Where I've worked

2025 — now

Sinch

Global Senior Product Manager, AI

Leading AI product strategy: conversational analytics, data agents, and an agentic compliance platform with human oversight.

2023 — 2025

Nike

Lead AI Product Manager

Directed the foundational EMEA demand forecasting strategy and the information architecture for supply chain decision intelligence.

2016 — 2022

ING

Data Scientist → Senior Product Manager

Built forecasting tools and led a ten-person engineering team developing real-time anomaly detection at the core of a global monitoring platform.

2014 — 2016

IBM

Advanced Analytics Consultant

Connected European analytics specialists and applied advanced modelling to industry challenges.

Teaching

Courses &
lectures

Wherever I work, I end up building courses. I have lectured at Delft University of Technology and designed programmes that help engineers, analysts and leaders engage confidently with analytics and AI — without hand-waving about how the models actually behave.

  • TU Delft / edX

    AI in Practice: AI Applications in FinTech

  • ING

    Analytics for DevOps

  • Vrije Universiteit

    Calculus for Systems Biology

  • Vrije Universiteit

    Bioinformatics in Practice

Pro-bono advisory

Happy to help NGOs, government agencies and students

Please do reach out if:

  • You are weighing an AI or data decision and need an independent, technically grounded sounding board — use case evaluation, data readiness, feasibility, risk or responsible AI practice.
  • You are a professional looking to switch careers or a student needing career advice.
  • You are looking for an excellent public speaker / educator to communicate AI opportunities and challenges.
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